🏔️ WOKEN Outdoors Returns Policy

We stand by the quality of our gear. If something’s not right, we’re here to make it right.

As many of our products are vintage or pre-owned, every item is individually inspected, graded and photographed before being listed.

🔁 Returns on Vintage & Pre-Owned Items

We understand that sometimes an item just isn’t right for you.

You have 7 days from receiving your order to tell us you wish to return an item. Once you’ve notified us, you then have a further 14 days to send it back.

Vintage and pre-owned clothing may naturally show signs of previous use, including:

♻️ Minor marks or signs of wear
♻️ Light fading
♻️ Bobbling or small pulls
♻️ General signs of age and previous use

Any significant imperfections we identify will be shown in the photographs and/or product description.

Our grading system is designed to make the condition clear before you purchase:

⭐ Grade A – Excellent pre-owned condition with minimal signs of wear.

👍 Grade B – Good pre-owned condition with visible signs of previous use or minor imperfections.

💰 Grade C / Bargain Corner – Heavier signs of wear and/or noticeable imperfections, reflected in the description, photographs and price.

Your statutory rights are not affected.

🏷️ Returns on New With Tags Items

New With Tags items can also be returned.

To qualify for a full refund:

✅ Item should remain unworn and unused
✅ Original tags should remain attached
✅ Item should be returned in its original condition

You may inspect or try on an item as you would in a shop.

If an item has been worn, washed, altered, damaged or handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund to reflect any reduction in value.

📦 How to Start a Return

To start a return, email us at:

woken-outdoors@outlook.com

Please include your order number and the item you wish to return.

Returns should be posted to:

WOKEN RETURNS
Woken Outdoors Ltd
54 Doe Quarry Lane
Sheffield
S25 2NN

📮 For change-of-mind returns, the customer is responsible for the cost of return postage.

We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

⚠️ Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is:

❌ Damaged
❌ Faulty
❌ Incorrect
❌ Significantly different from its description

Please contact us as soon as possible at woken-outdoors@outlook.com.

Include your order number, details of the problem and photographs where appropriate, and we’ll get it sorted.

💳 Refunds

Once we receive and inspect your return, we’ll process your refund to your original payment method.

📦 Where applicable, your refund will also include the cost of our standard delivery option.

💳 If you chose a more expensive delivery service, any additional cost above our standard delivery charge may not be refundable.

⏳ Once your refund has been issued, please allow time for your bank or payment provider to process it.

🔄 Exchanges

Because many Woken Outdoors vintage pieces are one-off items, we can’t guarantee that an identical replacement will be available.

If you’d like a different item, get in touch and we’ll do our best to help you find something suitable.

🛡️ Your Statutory Rights

Nothing in this policy is intended to limit or exclude your rights under UK consumer law.

📧 Contact: woken-outdoors@outlook.com